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RePro Viewer App (iOS and tvOS) - Detailed Guide

Detailed guide to viewing video programs using the RePro Viewer iOS App for iPad, iPhone and Apple TV

Updated over 3 weeks ago

The RePro iOS and tvOS Viewer apps provide access to your live production streams directly from your Apple devices. View dailies, monitor on-set feeds, or review content from anywhere with the same security and quality as the web platform.


Download & Installation

👉 Quick start guide here.

iOS (iPhone & iPad)

Download from the Apple App Store: RePro Stream Viewer

Supported devices:

  • iPhone running iOS 15.6 or later

  • iPad running iPadOS 15.6 or later

tvOS (Apple TV)

  1. Open the App Store on your Apple TV

  2. Search for "RePro Stream Viewer"

  3. Download and install

Supported devices:

  • Requires tvOS 15.6 or later

💡 If you need help troubleshooting, check out this section now.


Logging In

iOS Login Methods

Standard login:

  1. Open the RePro Viewer app

  2. Enter your email and password

  3. Complete 2FA verification if enabled for your account

    N.B. If 2FA is enabled, you will need a 2FA app such as Duo or Authenticator app installed, in order to generate a code.

Guest link access: If you've received a guest link from Production or your technical team, simply tap the link on your iOS device and the Viewer app will open directly to your assigned channel.

Note - If you are already logged into another account on the app, you will first be asked to log out.

tvOS Login Methods

QR Code login (recommended):

  1. Open the RePro Viewer app on your Apple TV

  2. Login with your email/password

    • You will also then see the option to login with a QR code:

      1. A QR code will display on screen

      2. Open the Camera app on your iPhone or iPad

      3. Point your camera at the QR code

      4. Tap the notification to complete login


Viewing Interface

Organisation/Project/Channel Selection

Once you’ve logged in, you will either immediately see a default channel that has been pre-configured for your account, or you will need to select one to view.

Note 1 - If there is nothing currently being streamed, you will see a blank screen with a buffering/loading indicator.

💡 Rotatie your phone to landscape mode for the best viewing experience.

RePro Stream iOS - Viewing Interface Settings

If available, you can switch between different organisations, projects, and channels. Read this overview support document for a better understanding of how they all work together.

iOS: Tap the channel selector at the bottom-left to see all available channels.

tvOS: Navigate using your remote to the channel picker.

Status Indicators

See at a glance whether projects and channels are online or offline based on the bubble colour.

Primary Mode

One large primary view of the selected program.

RePro Stream iOS - Primary screen

Grid Mode

Display multiple programs simultaneously in a grid layout.

RePro Stream iOS - Grid Mode

Usage:

  • Select a program to view it in primary mode

  • Useful when monitoring multiple feeds

Grid sizes:

  • 1×1 (one program)

  • 2×2 (four programs)

  • 3×3 (nine programs)

  • 4×4 (sixteen programs)

How to change grid size:

  • iOS: Tap the grid icon in the toolbar

  • tvOS: Use the remote to navigate to grid controls

Overlay Info

Tap “Overlay Info” once to see the Program short name, which is configured by the project administrator.

Tap it a second time to also see the Project Name.

RePro Stream iOS - Overlay Info with Program Short Name and Project Name

Video Quality Settings - Channel Level

Adaptive Bitrate (ABR)

Use this setting to adjust video quality across the entire channel. Read more about ABR in this support document.

Note: Auto ABR is not available on iOS/tvOS at this time.

RePro Stream iOS - Channel ABR Settings

Available qualities (when transcoding is enabled):

  • 1080p (Full HD)

  • 720p (HD)

  • 540p

  • 360p

Manual quality selection:

  1. Tap the Camera icon.

  2. Click ABR.

  3. Select your preferred resolution.

Passthrough

Passthrough delivers the video exactly as it was recorded, without any processing or quality changes (this is called "non-transcoded").

The video format stays the same as the original source (the codec and compression are not modified). It's converted (or “transmuxed”) to our streaming format, SLDP, for delivery, but nothing else is changed.

Because passthrough skips the processing step (”transcoding”), you will not be able to add elements like a global watermark, as they can only be added during processing. You would need to choose a different format.

Read more about Passthrough, aka “Republished”, in this support document.

RePro Stream iOS - Channel Passthrough Settings

SRT

SRT stands for "Secure Reliable Transport."

Like Passthrough, it's a very raw throughput. It delivers the video exactly as it was recorded, without any processing or quality changes - but unlike Passthrough, the video does not get converted (or “transmuxed”) to SLDP.

It’s SRT in, SRT out.

We recommend this format for tasks like colour grading on a calibrated iPad Pro screen.

Read more about SRT protocols in this support document.

RePro Stream iOS - Channel SRT Settings

Latency Buffer

You can adjust the video's buffer latency to help when you have a slower or less stable internet connection.

  • Recommended starting point: 500ms

  • A higher latency setting makes playback smoother and more reliable, but creates a slightly longer delay between what's happening live and what you see on screen.


Program Settings

Program settings are more granular than Channel settings, which we just discussed.

RePro Stream iOS - Program Settings Navigation

To access your program settings, click the menu icon.

RePro Stream iOS - Program Settings Options

The available options in the program settings menu allow you to:

Manage showing/hiding

  • Toggle video on/off: Stop seeing video for the program, so that you receive the audio feed only (if available); keeps the frame in your view.

  • Hide program: Removes the program from your current view entirely.

Override channel settings

  • Toggle this to view the options to override the default channel format for a given program.

  • Like the channel formats, you can choose from ABR, Passthrough, or SRT

  • You do not have the ability to specify the buffer latency.

Manage 360 Video

  • 360 On: Allows you enable a 360-degree viewer (similar to Insta360) - if the feature is authorised by the project administrator.

  • 360 Video Handling:

    • 360 video requires high resolutions (typically streaming at 2160p or higher).

    • This toggle automatically activates to prevent the source video from being overly pixellated.

    • You can disable it to revert to your channel's default settings, though this may result in lower quality.

    • For example, ABR at 540p would display only a portion of the 360 view, creating a poor experience, because the Viewer will punch in about 20%.

  • For the best experience, use Passthrough or SRT video formats.

Stream from a Custom SRT URL

You may sometimes need this feature to stream from a custom SRT source - for instance, on-set, from your own server, etc.

RePro Stream iOS - Program Settings Custom SRT URL


Audio Controls

Audio Mixer

Control which programs you hear and at what volume. You can do this across all programs using Master Audio, or at the individual program level.

RePro Stream iOS - Audio Controls

iOS:

  1. Tap the volume/audio icon

  2. Each program has independent volume and mute controls

  3. Adjust sliders to set relative levels

tvOS: Audio controls accessible via the audio icon at the top of the page; use remote to select.

Auto Solo

When enabled, automatically solos audio from whichever program is currently selected.

How it works:

  • Switching programs automatically switches audio

  • Useful for monitoring multiple feeds without audio conflicts


Additional Features

Watermarking

If individual watermarking is enabled for your project, you'll see your personalised watermark overlaid on streams. This cannot be disabled by viewers and is part of content protection.

RePro Stream iOS - Cards and Notices

Notice Cards

Project admins can optionally enable Cards & Notices to display announcements or information cards. Depending on the project settings and your account type, you may or may not be able to dismiss them.

Audio & Text Chat (iOS - Beta):

You will see a phone icon if your project administrator has enabled audio & text chat for your account, which you can read more about in the linked support document.

Here is a brief overview:

RePro Stream iOS - Chat Navigation

If somebody is in the chat room, you will see a green bubble indicator with a number of participants.

RePro Stream iOS - Chat Rooms

Click it to see the chat rooms that are available to you.

RePro Stream iOS - Chat Room View

Join a chat room and you will also have the option to send/view text messages.

Note - You will only see messages delivered during your time in the room. They do not persist after you leave.

Troubleshooting

Video won't play

  • Check your network connection

  • Verify you have access to the channel/program

  • Try switching video quality to a lower setting

  • Restart the app

  • Try hitting the refresh icon

Audio issues

  • Check the audio mixer to ensure the program isn't muted

  • Verify your device volume is up

  • Check that iOS/tvOS system audio isn't muted

Login problems

  • Verify your email and password are correct

  • Complete 2FA verification if required

  • For guest links, ensure the link hasn't been disabled

  • Try restarting the app

QR code login not working (tvOS)

  • Ensure your iOS device camera has permission to scan QR codes

  • Make sure you're using the Camera app, not a third-party scanner

  • Try manual login if QR code continues to fail


Platform Differences

iOS-specific features

  • Touch gestures for navigation

  • Portrait and landscape orientation support

  • Picture-in-picture (depending on iOS version)

  • Background audio (limited)

tvOS-specific features

  • Optimised for remote navigation

  • Living room viewing experience

  • QR code login via iPhone/iPad

  • Large-screen grid layouts


Need Help?

Support resources

💡 Find RePro Bot by clicking the icon at the bottom-right corner of the page.

For feature requests or bug reports

Contact your Project Admin, send us a message through RePro bot, or send us an email at [email protected] with:

  • App version (found in Settings)

  • Device model and OS version

  • Description of the issue

  • Screenshots if applicable

Learn more about our plans

Learn more about our different plans here or contact our sales team at [email protected] if you'd like to learn more.

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